NETPORTAL was developed to provide our partners and customers unparalleled visibility into the full lifecycle of their NetSG managed networks.
NETPORTAL provides a wide range of features from service delivery to support at your fingertips in a unified, easy to use portal.
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Easy to use availability dashboards providing an instant overall health status of your NetSG networks, complete with features to allow presentation on your NOC screens.
Availability and performance monitoring are provided for all services, including links and managed network appliances. Real time and historical data is available for utilisation statistics and latency indicators.
NETPORTAL is a two tier multi-tenant application, allowing our white-label partners to provide a full provisioning and service assurance solution to their downstream customers, complete with your own colour schemes and company logos.
Complete visibility into the progress of your orders through our service delivery functions, keeping your team up to date at all times and for our partners, taking the stress out of managing progress updates to your downstream customers.
Complete database of information relating to your active services complete with service contract dates and detailed info on all associated data and voice services, including managing your mobile broadband usage.
For our customers with managed network services, we provide complete visibility into the monitoring data as well as including management of vendor support contracts and device configuration backups and change differentials.
A consolidated view of all network changes to ensure you’re on top of service maintenance and outage activity. For our white-label customers, we automate the notification to your downstream clients for you, saving your team time and effort and ensuring your customers don’t miss important network events
No portal is complete without being able to raise and manage your support tickets. NETPORTAL provides an easy to use interface to engage with our support team.
