Managed Network
Our Managed Network service extends our advanced Network Operations Centre (NOC) capabilities to optimize and secure your LAN, WAN, and Data Centre environments. With expert management of routing, switching, firewalls, and wireless technologies, we provide full visibility, support, and monitoring to ensure your network performs at its best.
Your Infrastructure in Expert Hands
At NetSG, we understand that your network is the backbone of your business operations. Our Managed Network service delivers enterprise-grade network management through a dedicated team of senior engineers and advanced monitoring systems – the same expertise and tools we use to maintain our own international service provider network.
We take complete responsibility for your network infrastructure 24x7x365, providing proactive monitoring, regular maintenance, security oversight, and rapid incident response. With our specialized focus on network and security technologies, we deliver a level of sophistication and expertise that surpasses typical multi-discipline providers. Our transparent approach includes comprehensive visibility through our NETPORTAL platform, giving you insight into every aspect of your network’s performance and health.
Partner with NetSG to transform your network from a business concern into a competitive advantage that powers your organization’s success.
24/7 Australian-Based Support
Our dedicated team of network experts provides round-the-clock assistance, ensuring your network is always running smoothly.
Advanced Monitoring & Reporting
Gain complete visibility with industry-leading platforms offering real-time insights and customized reporting for all managed devices.
Comprehensive Network & Security Management
Specialising in Routing, Switching, Security, and Wireless technologies, we ensure robust network security and optimal performance across your infrastructure.
Nationwide Coverage
With support across Australia and New Zealand, we offer both remote management and on-site services for businesses in major metro and regional centres.
Managed Network Frequently Asked Questions
Our solution covers firewalls, switches, wireless access points, and network management systems, both on-premises and in cloud environments like Azure. We specialise in routing, switching, firewall, and wireless technologies, offering focused expertise rather than a generalist approach.
We deliver 24x7x365 monitoring and support through our Network Operations Centre using the same advanced systems that manage our own service provider network. Remote support is available around the clock, with field technicians dispatched across Australia and New Zealand when needed.
We offer multiple contact channels: NETPORTAL for standard requests and 24/7 phone support for urgent issues. All ticket updates are visible via email and in NETPORTAL.
Our NETPORTAL provides access to support tickets, device inventory, maintenance information, monitoring statistics, and configuration history. We maintain and provide customer access to our documentation portals and provide a live alert feed across your infrastructure. In addition, a REST API is available to consume the data from our systems for more advanced integration.
This optional service provides nightly scanning to identify vulnerabilities and insecure configurations. Critical issues receive notification within 24 hours and prompt remediation plans, significantly reducing your exposure to known threats.
Yes, we support co-managed environments with customisable access levels for your staff. Our portal provides your team with the same visibility our engineers have, allowing you to leverage our expertise while maintaining appropriate control.
The NetSG Difference
NetSG stands out as a premier Australian-owned telecommunications carrier exclusively serving business clients with tailored network solutions that ensure uncompromised performance without residential traffic competition. Our commitment to excellence is evident through exceptional customer satisfaction scores and round-the-clock support. With ISO27001 certification and specialised security expertise, we safeguard your critical data and networks to the highest standards. Leveraging our extensive network of 15+ last-mile carriers, we create cost-effective, high-performance solutions specifically matched to your business requirements. Understanding that network downtime directly impacts operations, we’ve built our business model around providing the reliable, secure connectivity solutions that keep Australian businesses competitive and connected.
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