Connected, AI-Driven Customer Experience
Our Zoom-powered contact centre solution brings phone, video, chat, SMS, email and social media together on one connected platform. Built on the same high-performance, cloud-based network as Zoom Phone, built-in AI works alongside your team throughout every interaction. Zoom AI Expert Assist surfaces real-time answers and next-best actions for agents, while Zoom Virtual Agents resolve routine enquiries before they reach a queue. Automatic summaries and sentiment insights turn every conversation into something your business can learn from.
Our Zoom Contact Centre Solution
Engineered to keep every customer conversation connected, whatever channel it starts on, all managed through a single point of service for effortless deployment and support.
By bringing together omnichannel routing, AI-driven insights and enterprise-grade security, businesses get a scalable platform for handling customer interactions end to end.
Connected Customer Journeys
Keep context flowing across every channel, phone, video, chat, SMS, email and social media, so customers never have to repeat themselves and agents always have the full picture.
AI-Powered Resolution
Zoom AI Expert Assist gives agents real-time answers and next-best actions during live interactions, while Zoom Virtual Agents resolve routine enquiries automatically before they reach a queue, helping teams resolve issues faster and reduce customer wait times.
Enterprise-Grade Security and Compliance
The Zoom and NetSG solution protects customer interactions with end-to-end encryption and configurable PII masking, tailored to each business's requirements, giving businesses confidence that sensitive data stays secure across every channel.
Seamless Integration with Business Tools
Connects with major CRM platforms such as Salesforce and Zendesk, as well as custom third-party CRM and ticketing systems your team already uses, plus the wider Zoom App Marketplace, so agents get full context without switching screens and leaders get real-time reporting to track performance.
How it Works
NetSG and Zoom combine cutting-edge network infrastructure with AI-driven contact centre tools, including Zoom AI Expert Assist and Zoom Virtual Agents, to create a seamless customer experience. From intelligent routing to secure, high-performance connectivity, our solution optimises how your team handles every customer interaction, whether by phone, chat, email or social media.
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Customers can reach your business through their channel of choice, phone, video, chat, SMS, email or social media, with full conversation history carried across every handoff.
The NetSG Difference
NetSG stands out as a premier telecommunications carrier exclusively serving business clients with tailored network solutions that ensure uncompromised performance without residential traffic competition. Our commitment to excellence is evident through exceptional customer satisfaction scores and round-the-clock support. With ISO27001 certification and specialised security expertise, we safeguard your critical data and networks to the highest standards. Leveraging our extensive network of 15+ last-mile carriers, we create cost-effective, high-performance solutions specifically matched to your business requirements. Understanding that network downtime directly impacts operations, we’ve built our business model around providing the reliable, secure connectivity solutions that keep Australian businesses competitive and connected.
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