Delivering Connectivity for Iconic Brand - Australian Made

From their headquarters in Southbank, Victoria, the Australian Made team manages a complex mix of licensing, marketing, and advocacy activities. Reliable, high-performing connectivity is essential to keep their operations running smoothly and their communications seamless.

The Challenge

When Australian Made’s existing network contract was approaching renewal, the team took the opportunity to reassess both cost and service. The previous provider’s offering met basic connectivity needs but lacked the proactive management and visibility that the organisation required going forward.

“We wanted a managed service model, something more hands-on, supported, and transparent than what we had before,” said Daniela Kostovic, IT and Delivery Manager at Australian Made. “Cost was also a consideration, but so was partnering with an Australian-owned provider who understands the local market.”

The NetSG Solution

Following a review of several providers, Australian Made selected Network Solutions Group (NetSG) via a partnership with independent consultant Telco Data Cloud to deliver a more efficient, managed solution aligned with their operational priorities.

NetSG implemented:

• Carrier diverse managed internet connectivity for critical operations
• Managed WAN for secure and available operations
• Managed LAN including Switch and AP infrastructure for a seamless user experience

This upgrade provided reliable connectivity, enhanced network visibility and ongoing managed support, giving the Australian Made team the assurance that their systems were optimised, monitored, and supported by a local team.

The Results

The outcome was immediate and measurable.

• Consistent performance: The same high-speed service, now with better visibility and reliability.
• Significant cost savings: A more efficient contract with lower operating costs.
• Live monitoring: Real-time network insight for proactive management.
• Local support: Fast, professional assistance when needed, from a team that understands their business.

“The NetSG team were professional, efficient, and lovely to work with,” said Kostovic. “The whole experience, from quoting through delivery and now post-sales support, has been excellent.”

The NetSG Difference

For Australian Made, partnering with NetSG wasn’t just about technology it was about service, reliability, and shared values.

“Being able to work with an Australian-owned and operated company was important to us,” said Kostovic. “We’re completely satisfied with the service and would definitely recommend NetSG to others.”

With NetSG’s managed network solutions now in place, Australian Made can continue to focus on what it does best - promoting, protecting, and championing Australian industry, supported by a network that’s just as dependable as the brand it represents.